![]() ![]() Please see KB-02892: Adding a Firewall Exception on a Mac to learn more. ![]() If you're on a Mac, you will also want to add the Chief Architect, Inc. For more information on this, please see our webpage: Chief Architect Access Endpoints. If this is the case, you may need to whitelist our site domains. Your network may have permissions for a firewall or proxy server which is blocking the download.Please check your internet connection, then retry the download process by navigating to Library> Install Core Content. ![]() You may not be connected to the internet or the connection is intermittent.If you encounter one of these messages, one of these is likely to be the cause: Would you like to try downloading again?" This could be caused by internet connectivity, firewall settings, etc. "The catalog download/update completed with one or more errors. ![]() Please re-configure and try downloading the catalog again." "Security software or a firewall is blocking the program from accessing the catalog download server. If connecting via wireless, try plugging directly into modem/router and then downloading again. Please check your network connection and security settings. "Part of the catalog download/update has timed out. I am having trouble downloading the core catalogs, where one of the following messages display: The information in this article applies to: ![]()
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